Privacy Policy

Effective Date: August 7, 2025

Introduction

Magic Mail Co. ("we," "our," or "us") is committed to protecting the privacy and security of our users, especially children. This Privacy Policy explains how we collect, use, and protect information when you use our magical conversation platform.

Information We Collect

Account Information:

• Parent/guardian email address and name
• Child's first name and age
• Account preferences and settings

Conversation Data:

• Messages exchanged during magical conversations
• Conversation timestamps and session duration
• Child's interests and preferences mentioned in conversations

Technical Information:

• Device type and browser information
• IP address and general location (for security purposes)
• Usage patterns and platform interactions

How We Use Information

We use collected information to:

• Provide personalized magical conversations appropriate for your child's age
• Send conversation transcripts and summaries to parents/guardians
• Suggest relevant products and gift ideas based on expressed interests
• Improve our platform and conversation quality
• Ensure child safety and platform security
• Communicate important updates about our service

Information Sharing

We do not sell, trade, or rent personal information. We may share information only in these limited circumstances:

• With Parents: All conversation data is shared with the registered parent/guardian
• Service Providers: Trusted third parties who help operate our platform (under strict confidentiality agreements)
• Affiliate Partners: We may share anonymized, aggregated data with retail partners for product recommendations
• Legal Requirements: When required by law or to protect safety

Children's Privacy Protection

We take special care to protect children's privacy:

• We do not collect more information than necessary for our service
• All conversations are monitored for appropriate content
• Children cannot share personal information like addresses or phone numbers
• Parents have full access to and control over their child's conversations
• We comply with COPPA (Children's Online Privacy Protection Act) requirements

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure servers and backup systems

Data Retention

We retain information as follows:

• Conversation data: Until account deletion or as requested by parents
• Account information: Until account closure
• Technical logs: Up to 12 months for security purposes

Your Rights and Choices

Parents and guardians have the right to:

• Access all information we have about your child
• Request correction of inaccurate information
• Delete your child's account and associated data
• Opt out of product recommendation emails
• Download conversation transcripts

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login information and preferences
• Improve platform performance and user experience
• Analyze usage patterns to enhance our service

You can control cookie settings through your browser preferences.

Third-Party Links

Our platform may include links to third-party websites or services (such as product recommendations). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

International Users

Our service is primarily designed for users in the United States. If you access our platform from other countries, your information may be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email and post the updated policy on our website with a new effective date.

Contact Information

We are committed to resolving any privacy concerns promptly and maintaining the magical experience while protecting your family's privacy.